FREE SHIPPING IN THE U.S. On Orders Over $70!

How Can We Help You?

If you have any questions or found something confusing, check out our Help Center or contact us:

Email at support@brayola.com ,Online Form Click HERE or by Phone (toll free) 1-(844)-443-5021 for assistance.

Monday - Friday 9am to 5pm EST

Shipping & Handling

We offer the following shipping methods:

United States

Shipping Method Delivery Time Cost

Standard - Varies

5-9 Business Days

FREE for orders over $70.


$5 for orders under $70.

Priority - UPS SurePost or USPS Priority Mail

3-5 Business Days

Orders received by 12pm EST are shipped same day, excluding weekends and holidays. Orders received after 12pm EST are shipped on the next business day.
Saturday and Sunday delivery options are not available.

* $8.95
Express - FedEx

Express Shipping - 2 Business Days

Express Shipping - 1 Business Day

In the United States only via FedEx. Express shipping does not deliver to PO, APO/FPO boxes. Saturday and Sunday delivery options are not available. Orders of in stock items received by 12pm EST are shipped same day, excluding weekends and holidays. Orders received after 12pm EST are shipped on the next business day.

$25 for

Express Shipping - 2 Business Days


*$35 for

Express Shipping - 1 Business Day

APO/FPO and US Territories - FedEx

5-7 Business Days (standard)

We will ship your order via the US Postal Service Priority Mail. Orders of in stock items received by 12pm EST are shipped same day, excluding weekends and holidays. Orders received after 12pm EST are shipped on the next business day. Standard delivery times are 5-7 business days, but may take longer.

$7.5

* Covers cost if sent from multiple suppliers.

2ND DAY DELIVERY - 2 Business Days

Place your in-stock order by 12pm EST, Monday - Friday

NEXT BUSINESS DAY DELIVERY - 1 Business Day

Place your in-stock order by 12pm EST, Monday - Friday

* Next business day delivery is not available for shipments to PO boxes, APO's or FPO's.

International Shipping

Brayola is currently under construction as we add more exciting products to our collections. Unfortunately, we won't be able to ship outside of the United States for the time being. We hope to have our international shipping services up and running very soon. We apologize for any inconvenience this causes. Feel free to contact us at support@brayola.com if you have any questions.

 

Returns

Brayola is the largest marketplace for intimate apparel. We work with the best online stores and suppliers to allow you to buy all the perfect fit lingerie at the best prices. We want you to love your purchase. If you don't, send it back and get your money back*.

How to return an item:

1. All you need to do is contact us to get your RMA (Return Merchandise Authorization) number.
You can do this via Email (support@brayola.com), Phone (1-844-443-5021), Live Chat , or CLICK HERE
2. We will then let you know which delivery address to send it back to*
3. You are responsible for the shipping costs to return an item.
*As a marketplace, items may come from different locations. The customer is responsible for returning items back to the respective supplier. Result of not following instructions, could result in your items being shipped back to you.
IMPORTANT
If you use a pre-paid label in your package, you will be charged $5 to use this.

Top Tips

  • To make sure the items arrive back to us safely, we strongly recommend using services such as UPS, FedEx, Certified mail or another method, where you receive a shipping slip that can be used as proof of delivery.
  • Please write your order # on the outside of the shipping box or envelope so we can process your return faster.

Conditions of Returning Item:

  • We gladly accept returns of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear. If you return your items after this time, store credit will be awarded.
  • Considering the intimate nature of our merchandise, Health Code Regulations prohibit us from accepting the return of any packaged underwear, shapewear, and hosiery (NOT bras!) that have been opened.
  • Please allow up to 7-10 business days to fully process your return. If the item was shipped to you in a box, please return it in a box. If you do not have the original box, please use a sturdy box to prevent in transit damage to the item. We are not responsible for damage to products in transit back to store.
  • Final sale items are always noted in their respective pages. Items in the Clearance category are considered final sale and are all final and non-returnable.
  • We reserve the right to refuse a refund if the conditions of the items are not satisfactory.
Brayola does not confirm receipt of a return. We will, however, send an email confirmation of your refund when it is processed.

If you have any questions or found something confusing, please contact us by: Email at support@brayola.com or by phone at 1-(844)-443-5021 for assistance. Monday - Friday 9am to 5pm EST.

Free Shipping 1.844.443.5021 (Mon-Fri 9am - 5pm EST) Give Us Some Love 

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