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International FAQs

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☆ EMAIL - intl@brayola.com

☆ PHONE - (+1) 614-384-4074

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    Can My Order Be Delivered Internationally?

    Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international site.

     

    How Will I Know How Much My Order Will Cost?

    Just add items to your basket and click select to check out. We will automatically calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

     

    Who Should I Contact If I Have Questions Relating To My Order After I Have Made A Purchase?

    Please contact us at intl@brayola.com or (+1)614-384-4074 and Brayola customer service agent will gladly assist you with any questions relating to your international order.

     

    What Is Your Return Policy For International Orders?

    If for any reason you are not satisfied with your purchase, please contact us at intl@brayola.com or (+1)614-384-4074 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.

    All items must be eligible for return based on the Brayola return policy:

    If you're not 100% satisfied with your purchase, we will gladly accept returns of items that are unworn, unwashed, and with their original tags and/or packaging within 30 days of delivery.

    In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear. If you return your items after the 30-day window of time, store credit will be issued in place of a refund.

    We reserve the right to refuse a refund if the conditions of the items are not satisfactory.

     

    How Much Does International Shipping Cost?

    International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.

     

    What Are My International Shipping Options?

    You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

     

    Can I Purchase Or Redeem International Gift Cards?

    Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.

     

    What Will My Credit Card Statement Say?

    Your credit card will be billed by Borderfree and your credit card statement will read “BF*Brayola” where “BF” denotes the Borderfree network.

     

    How can I track my international order?

    You can track the progress of your international package(s) here.

       

      Are There Any Items That Cannot Ship To My Country Because They Are Restricted?

      If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified during the checkout process.

       

      How Much Duty And Taxes Are Charged On International Orders?

      Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout page.

       

      When Am I Billed?

      Your credit card will be billed when your international order is shipped.

       

      What International Payment Options Are Supported?

      We currently support Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

       

      I Live In The U.S. Can I Ship An Order Internationally But Pay In U.S. Dollars?

      Yes, we support international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in U.S. dollars using a U.S. credit card. This also works if you’re traveling or living abroad.

       

      Bra Sizes Are Different For Different Countries. How Do I Figure Out What Size To Order?

      This happens quite frequently, which is why we created the Brayola International Bra Converter.

      The sizing on the site is in US sizes unless stated differently on the product page.

      Click this link to see what your US size is (or any other international size).

       

      What Currencies Do You Support?

      We currently support billing in more than 60 currencies, with more being added on an ongoing basis. Once you confirm your preferences, you will be able to see products priced in your selected currency.

       

      Are There Any Additional Costs That Will Be Due Upon Receipt Of My Order?

      As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

       

       

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      International Shipping Options

      Select the country you will be shipping to and your preferred billing currency.

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